Positivity fosters appreciation and connection

Carrie describes her leadership style as developmental, explaining, “I strongly believe that continuous improvement and opportunity is the best way forward for everyone in the workforce, including myself. When you have forward or upward momentum, you aim higher and achieve more. As leaders, we have to guide all of our employees to their next level. If we do that successfully, everyone is continuously improving, and so does the operation.”

We are a customer service operation that happens to do pest control. What we do is a life-changing skill. Once you work in pest control, you will never look at a structure the same way again. It’s a skill-set that stays with you and serves you for the rest of your life. For most people, their home is their single largest investment, and they trust us to protect it for them. When you think about the depth of that fact, it truly is an honor to do what we do and who we do it for. We are the trusted advisors for our customer’s largest asset!

This has been one of my greatest challenges since taking over the Austin Branch in July of 2024. Negativity breeds contempt, and when people aren’t happy at their job, it shows not only in their work, but throughout their lives. What we do really is a large part of who we are. It’s difficult to go home happy if you have spent your entire work day angry, sad or unhappy. One of the first things I did coming here was beautify the building we work in. It’s hard to care about what you do when your management team doesn’t offer you a workplace that you can be proud of. During the beautification effort, we incorporated inspirational reminders on some of the walls and built a snack shack in the branch for the Technicians. These changes show our colleagues that their management team cares about their well-being. Little things really can mean a lot!

Culture is absolutely critical to everything! Just as negativity breeds contempt, positivity fosters appreciation and connection. Happiness is a choice you make every single day, and so is workplace culture. If employees believe they have the support and respect they deserve, they find happiness in their work and, in turn, serve their customers with their whole heart.

This is an area where the company has really grown. For a long time, technicians were completely responsible for their schedules. This was great for some and awful for others. Then, we had a system that dictated all of the schedules, which again, was great for some and awful for others. Now, we have an almost perfect mix of automated scheduling with employee input. Technicians receive a foundational schedule to show them which areas they are servicing on any given day, and through customer requests and communication, they have the option of relocating stops as needed. When managed and communicated properly, this works extremely well for our employees and our customers, and affords a great work/life balance!

We are looking for dedicated individuals who want to make a difference in their community as a Termite or Pest Control Service Technician. Click here to filter and see if we are hiring in your area.