The Values that set our teams apart

Guided by our core values – Service, Relationships, Teamwork, and Responsibility – Branch 4511 Terminix Albuquerque, NM demonstrates how our colleagues go above and beyond for our customers. The team was recognized by their local community for having the top positive reviews in their city, and we connected with Harold, Area District Manager, to learn about the team’s drive, efforts, and how our values contributed to their successes.

I am the District Manager for Branch 4511 Terminix Albuquerque, NM. I oversee all operations of my branch, which consists of 19 Technicians, 2 Pest Control Consultants, 1 Account Executive, and 3 Operations Managers. Albuquerque, NM Terminix is a combo branch, servicing both residential and commercial properties.

The values the company has set forth, along with the commitment of my team at 4511, are what helped our branch be recognized by the city. The amount of positive reviews from happy customers and the dedication of our technicians speak to our belief in the company's core values.

Encouragement. I’m always letting the team know they are appreciated and that everything they do does not go unrecognized. What they do is important and needed.

The values have given the team a base to build on. We follow the values, and then the team adds to them with their own individual personalities, which makes each customer feel unique and valued.

The values have been the center of my career here at Rentokil Terminix. I come from the service industry, and I know that what you do for a customer today resounds to tomorrow and beyond. The values are what make Rentokil Terminix unique in its own right. Our competitors may do what we do, but it’s what we add here through our set values that makes us different and sought after.

Follow the plan and treat every customer like they are family. Treat your customer how you would treat everyone in your inner circle. Stay honest. Never promise more than what you can do, and always speak the truth to your customer. Be open to change, and growth will come. To be successful, you must be able to see your downfalls, learn, and grow from them. If they can do all this, then they have the basic recipe to achieve so much here at Rentokil Terminix and make it their forever home.