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For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
Job Summary
The Technical Standards Consultants (TSC) possess an in-depth understanding of audit requirements, underlying regulations, industry practices, the auditing process and statistical analysis. The TSC must become proficient in Steritech protocols and procedures as well as specific customer brand requirements to provide a high level of service and technical support to the Steritech team as well as clients.
Key Performance Indicators
Client Satisfaction, technical efficiency, Client program improvement, Client program quality
Principal Duties and Responsibilities
Form Development and Management
Create and maintain written policies for custom client assessment forms and Steritech Benchmark service offerings
Use proprietary OnBrand360 software to develop, deploy, update and maintain assessment forms for field Specialists
Technical Program Implementation and Management
Gather, implement and manage client technical requirements for new program implementations; provide consulting services and recommendations as needed to gain alignment on requirements and standards.
Collaborate and communicate effectively with cross-functional account teams to provide optimal internal and client-facing program support and management
Complete shadow audits in the field to maintain technical proficiency in the accounts supported, identify/propose recommendations to improve the program, and ensure training processes remain adequate.
Serve as internal and client-facing technical subject matter experts on Steritech program standards, custom client program standards and Food Code/industry standards.
Provide in-assessment technical support and coaching to Specialists to ensure accuracy of results based on the observations made.
Review, investigate and manage client appeals/inquiries to determine accuracy of results
Document client-facing responses to appeals/inquiries to provide details on the outcome; provide coaching and training to Specialists as needed.
Use appeals/inquiries to identify trends affecting Specialist quality and/or clarity or effectiveness of client standards
Review completed audit reports for accuracy and make revisions when necessary; providing Specialist coaching/training as needed based on findings.
Participate as Technical SMEs for internal business projects and innovation initiatives
Client Consulting:
Consult with new clients on assessment program scope and design.
Use performance results and data analytics to provide insights and recommendations to clients on how to improve their program effectiveness, compliance, and execution of standards.
Leverage feedback from Specialists, clients, Data Analytics, Technical and Training teams, industry trends, benchmarking and assessment results to propose and consult on changes to assessment programs/forms that can increase value and improve effectiveness.
Specialist Quality Monitoring
Use statistical tools and reports to monitor Specialist quality
Collaborate with Operations Managers, Account Management and Training Manager to document and escalate Specialist quality concerns and track action plan progress
Educate clients on the Steritech Quality Monitoring program and provide client-specific quality results and corrective actions.
Investigate Specialist quality concerns from clients by using statistical tools and reports; provide clients with recommendations and corrective actions to address concerns.
Training Content Creation and Maintenance
Develop Specialist training content and certification exams for custom assessment programs
Create ad-hoc training materials and continuing education for Specialists to maintain competency in custom assessment programs when changes occur.
Create in-field training plans and trainer scripts for custom programs requiring field training
CANDIDATE SUMMARY
Required Experience
Bachelor's degree in science or related fields is preferred, but not required.
Certified Professional–Food Safety credential through the National Environmental Health Association
Minimum 5 years of experience in performing field inspections in the areas of food safety and/or customer experience
Strong project management skills
Strong change management skills
Written and verbal communication skills, including delivery of formal presentations
Quantitative and qualitative analytical skills
Minimum of one-year experience serving as a field trainer.
Experience working with large amounts of data.
Required Leadership Traits and Characteristics
Thinks commercially, acts with urgency and competency
Excellent communication skills both written and verbal to collaborate with others under time sensitive conditions.
Apply excellent leadership, interpersonal, and communication skills, including the ability to quickly and efficiently troubleshoot problems in a diverse and challenging environment.
Integrity, self-awareness, respect, empathy, and gratitude
Continuous learner with ability to flex their influence while communicating and delegating effectively
Ability and desire to listen and learn from colleagues and ability to empower and motivate teams to create and innovate.
Demonstrated ability to execute on projects and initiatives.
Ability to review written audit reports, identify errors and shortcomings, and devise appropriate action plans to improve Specialist performance
Self-starter with demonstrated ability to execute on projects and initiatives.
Ability to perform in dynamic situations with skill and tact.
Ability to analyze assessment data to develop insights and recommendations for optimizing client programs.
Strong attention to detail.
Sound decision making skills and a bias toward action.
Ability to travel via car and airplane (up to 25% of the time depending on geographic location) to meet clients, field operations, and attend meetings and conferences as necessary.
Proficiency with Google applications (docs, sheets, slides, mail, calendar, drive, etc.).
Experience with advanced spreadsheet functionality (formulas, pivot tables, conditional formatting, etc.).
Formal Education, Qualifications or Training
Bachelor's degree in science or related fields is preferred, but not required.
Minimum of one-year experience serving as a field trainer
At least 2 years of experience in performing field inspections in the areas of food safety and/or customer experience.
A current Certified Professional–Food Safety through the National Environmental Health Association.
Must possess a valid driver's license from state of residence.
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Savings and Retirement
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
California residents click here to review your privacy rights.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
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