RTX Inside Sales Professional Level 1

Job Summary

The primary purpose of this role is to sell and upsell our Pest Management Services and Products to residential prospects and current clientele professionally, profitably and ethically by executing the company designed sales process. The role of the Inside Sales Professional for Rentokil Terminix Pest Control is to meet or exceed Baseline Sales Targets, meets or exceeds KPIs while maintaining a customer focused service. 

Key Performance Indicators 

• Calls Handled per Selling Hour

• Calls to Leads Created %

• Sold $ Value per Selling Hour

• Inside Sale Closing Rate %

• % Achievement to Sales Quota (BST)

• Creative Field Sales Inspections per Selling Hour

• % of Revenue to Sold Sales    

• Bundle Rate 

Principal Duties and Responsibilities

Selling & Partnership

• Effectively manage inbound daily sales calls expectations.

• Consistently maintain a 60% or better closing rate and convert customer call-ins to 60% or better into our Year Round Protection Plan.

• Consistently achieve and exceed monthly Base Line Sales Target.

• Clearly identify and execute the Inside Sales 6 Step Sales Approach.

• Follow up on all Proposed/Proposed/Open Orders and Sold/Proposed within 24 hours.

• Re-solicitation/calls to convert single purchase customers into Year Round Protection Plan.

• Effectively Execute Residential Campaigns for both new and existing customers.

• Execute outbound and SMS campaigns as needed.  Needs are determined by inbound volume.  During non-peak months, it may be necessary to support campaigns other than Inbound.  

• Call volume standards are 12-15 Calls per Hour.

• Meet or exceed a monthly call quality sc

• Meet or exceed an average monthly call quality score above 75%.

Communication, Planning & Tracking

• Communication- speaks with prospective clients- over the telephone, via email, or through web chat software- to discuss our value proposition and lines of business.

• Communicates details to sales partners for successful inspections. This includes taking good notes and conveying customer’s needs via sales system, and where required via email/phone

• Tools- Makes effective use of Google Apps, CCM Scheduling, and SalesExec

• Activity Tracking– Log call and email activity (attempts and notes) in tasks accurately and meet deadlines as appropriate.

• Tracks and reports monthly commissions utilizing designated process

• Organizes call and email activities to maximize customer interface time. 

• Archives and manages important email communications and documents.

CANDIDATE SUMMARY

Required Experience

• 1-3  years successful experience at a rapidly growing professional sales organization.  

• 1-3  years Call Center experience 

• Proven history of driving sales results and achieving goals

• Must possess superior verbal and written communication skills. 

• Experience in effectively collaborating with internal and external stakeholders

• Proven success in a dynamic, fast paced environment

Required Leadership Traits and Characteristics

• Deliver Results

  • Achieve & exceed goals/objectives and deliver outstanding customer service

  • Strive to overcome perceived obstacles.

  • Challenge established ways of doing things to achieve goals more effectively.

  • Seek feedback from others in order to plan performance improvement to achieve goals.

• Act Commercially

  • Ability to gather and make sense of large amounts of information and apply it to make business and customer focused decisions.

  • Use understanding of trends and patterns in business data to address issues and develop business plans, actions or processes.

  • Research the competitive environment to identify opportunities and threats.

  • Review current business processes and activities in order to seek improvement.

  • Make tough business decisions in light of customer and commercial requirements.

• Manage Self

  • Adapt behaviour to positively affect outcomes and manage emotions to remain calm, focused and optimistic while dealing with a constant stream of demands.

  • Display courage.

  • Show awareness of both positive and negative impact on others and how this affects outcomes.

  • Resolute in sticking to decisions that are beneficial to the business, even if they are not popular.

• Work with Others

  • Build relationships and collaborate with others (e.g. customers, colleagues, partners & suppliers) to achieve individual & team objectives.

  • Demonstrate willingness to learn from others’ experience and contribution.

  • Take initiative to resolve conflict through listening to all parties.

• Personal Attributes

  • Strong communication, collaboration and problem solving skills  

  • Strong attention to detail and willingness to learn

  • Self-motivated with the ability to work independently

  • Excellent organization and time management skills

Formal Education, Qualifications or Training

No licenses/certificates are required for this position.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.