Field Operations Specialist, VDCI

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Overview

The Field Operations Specialist will assist with the daily operations of the fast paced and detail-oriented Service and Contracts departments.  The Field Operations Specialist will be responsible for processing customer contracts as well as a high volume of work orders while ensuring the integrity of the data and meeting month end deadlines.  This position will be responsible for effectively and accurately processing routine and non-routine transactions by drawing on multiple information sources and understanding multiple effects of the transaction.   This position will be responsible for researching and resolving any discrepancies found, as well as maintain and publish standard reports for service operations.

Duties & Responsibilities

• Reviewing Customer Contracts & Annual Opportunities ensuring they have been set up correctly in SalesForce.

• Monitoring a report (Tax Area Code Missing) to apply the Tax Code to new accounts, as well as adding tax to the applicable WOs.

• Annual Billing for Current Month after Start on Annual Contracts

• Monitoring SalesForce chatter for approval to manually invoice annuals closed/won in the current month & generating the invoices.

• Reviewing & processing requests in the Contracts inbox which include superseding contract submissions & researching inquiries for annual contract invoice/billing issues.

• Addendums - Process and log on tracking sheet

• Processing monthly usage billings for applicable customers

Candidate Requirements

Education

• Bachelor’s degree in business or related field is preferred.

Experience

• 2+ years of business related experience is preferred.

Skills & Competencies

• Strong attention to detail.

• Excellent skills Google Sheets, Salesforce and Microsoft NAVision

• Demonstrated teamwork and collaboration in a professional setting.

• Proven ability to work independently and as a team member.

• Good communication (written and oral) and interpersonal skills.

• Good organizational, multi-tasking, and time-management skills.  

• Must have Excellent Team Spirit, with a great work ethic. 

• Positive and competitive attitude.

• Available to work Monday-Friday and Saturdays as needed

• Must possess a valid driver's license from state of residence

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Click here to read more about our Total Rewards Program which includes: 

Professional and Personal Growth

• Multiple avenues to grow your career 

• Training and development programs available

• Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Savings and Retirement

• 401(k) retirement plan with company-matching contributions 

Work-Life Balance

• Vacation days & sick days

• Company-paid holidays & floating holidays

• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work.  Is that you?
 

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

California residents click here to review your privacy rights.
 

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.