Customer Care Representative
This position is responsible for both inbound and outbound communications to retain customers and solve their needs. A Customer Care Representative provides a high-quality service experience by answering routine inquiries and resolving problems that may require deviation from standard operating procedures.
Customer Experience Admin
This centralized position supports the market field operations by performing general administrative day-to-day and ad hoc responsibilities. The Customer Experience Admin also works with various cross-functional teams as necessary to resolve escalated customer and field issues.
Voice of the Customer vs. Voice of the Field
While different, both roles share the responsibility of being the voice for those they represent and serve as the initial touchpoint from the business.
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Teaser
FrontlineContent Type
Understanding the RolePublish date
04/21/2025
Summary
Carrie describes her leadership style as developmental, explaining, “I strongly believe that continuous improvement and opportunity is the best way forward for everyone in the wo
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Teaser
Career AdviceContent Type
Tips and TricksPublish date
02/24/2025
Summary
The process of being a candidate can be exhausting - from searching for the right role and tailoring your resume to interviewing and following up. For Travis, Recruiter for our F
Teaser
New hireContent Type
First Year JourneyPublish date
01/24/2025
Summary
Providing new hires with a world-class experience and an unforgettable first-year journey is important to us. Experiences like the Onboarding Buddy Program and RTXcelerate were designed
Teaser
FrontlineContent Type
Understanding the RolePublish date
12/30/2024
Summary
Amy embraces her role as a Customer Care Supervisor by fostering a supportive environment that empowers her colleagues to share their voices confidently. Inspired by her compassi
Teaser
InternshipsContent Type
Early ProfessionalsPublish date
12/30/2024
Summary
Strong leadership plays a crucial role in shaping one's career, even during an internship. Hannah, Head of Public Relations for Rentokil Terminix, understands the power of that i
Teaser
Career AdviceContent Type
Conversations with TAPublish date
12/30/2024
Summary
In the latest edition of our series “Conversations with TA,” we connected with Jamie, an extraordinary colleague and Technician Recruiter for the Northeast Market. Known for impa
Teaser
New hireContent Type
First Year JourneyPublish date
12/30/2024
Summary
Colleague Yahcole began her career with the team as a Talent Acquisition Specialist, and with an eager mindset, she developed new skill sets, connected with new colleagues, and f
Teaser
InternshipsContent Type
Early ProfessionalsPublish date
12/30/2024
Summary
Every position offers a chance to build meaningful relationships. Katherine, a Supervisor on our Talent Acquisition team, uses her relationship-focused leadership style to guide
Teaser
Career AdviceContent Type
Conversations with TAPublish date
12/30/2024
Summary
Finding the ideal candidate for open positions at Steritech comes naturally to our recruiter Jennifer. With her previous experience as a Food, Safety, and Brand Standards Special
Teaser
FrontlineContent Type
Understanding the RolePublish date
12/20/2024
Summary
"It doesn't matter which role you are in. Everybody has the opportunity to be a leader. At the end of the day, you are an advocate for the company, the customer, and the employee