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For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
Overview
The Training and Communications Manager is a strategic people leader responsible for driving clarity, consistency, and organizational capability across the business. This role serves as a key senior business partner and bridge between executive leadership and cross-functional teams, leading a team of dedicated professionals and establishing high-impact, enterprise-wide training and communication strategies. The Manager is responsible for the end-to-end strategic oversight and execution of multi-channel communication and learning initiatives, translating complex corporate objectives into actionable strategies while fostering high performance, continuous learning, and professional development across their team.
Duties & Responsibilities
Team Management
- Team Leadership & People Management: Directly manage, coach, and mentor a team of instructional designers and communications specialists, leading performance evaluations, career planning, talent retention, and team capability building.
- Strategic Roadmap & Oversight: Define, drive, and execute comprehensive multi-year communication and training roadmaps aligned directly with Work Level 3 organizational objectives and business growth priorities.
- Resource & Budget Management: Manage functional budgets, vendor relationships, project portfolios, and team workload allocation to ensure efficient execution and delivery of key learning solutions and internal campaigns.
- Stakeholder Partnership: Partner with leadership and executive teams to align training strategies with organizational business objectives and prevent message fatigue across the distributed workforce.
- Cross-Functional Alignment: Participate in cross-functional syncs to share learning and communication best practices, utilize a centralized calendar to prevent message fatigue, and ensure all training and messaging align with corporate strategic pillars and enterprise communication formats.
- Metrics & Feedback Loops: Track, analyze, and report on communication engagement and training effectiveness using periodic surveys, knowledge checks, and feedback loops to drive continuous improvement and high employee sentiment.
- Brand & Quality Stewardship: Act as a brand steward, ensuring all customer-facing touchpoints (including invoices, e-services templates, and portal instructions) and internal training assets remain helpful, professional, and grammatically accurate.
Training Design
- Instructional Design & Content Development: Design, develop, and deliver comprehensive end-to-end training programs, interactive learning modules, job aids, and onboarding materials using adult learning theories and instructional design frameworks.
- Executive & Multimedia Assets: Produce high-impact multimedia assets, training videos, and professional, brand-aligned presentations for leadership meetings, training rollouts, and town halls.
Communication
- Knowledge Hub Administration: Serve as the primary administrator for the line-of-business intranet and knowledge hub (e.g., Google Sites) to manage layout, permissions, training asset libraries, and content updates, ensuring colleagues stay informed and equipped.
- Communication Channel Management: Establish and leverage a diverse mix of internal communication channels—including email campaigns, internal social platforms, and company newsletters—to engage a distributed workforce.
- Metrics & Feedback Loops: Track, analyze, and report on communication engagement and training effectiveness using periodic surveys, knowledge checks, and feedback loops to drive continuous improvement and high employee sentiment.
- Cross-Functional Alignment: Participate in cross-functional syncs to share learning and communication best practices, utilize a centralized calendar to prevent message fatigue, and ensure all training and messaging align with corporate strategic pillars and enterprise communication formats.
Candidate Requirements
Education- Bachelor’s Degree in Instructional Design, Education Technology, Communications, Journalism, Human Resources Development, or a related field OR equivalent years of experience. Master’s Degree in relevant field preferred.
Experience
- Minimum 8-10+ years of experience in instructional design, corporate communications, or talent development, with at least 3-5 years of direct people management and team leadership experience.
- Prior experience leading a team of creative professionals and managing complex production workflows within a corporate environment.
- Hands-on experience with modern digital communication and learning tools, including email marketing software (e.g., Mailchimp or HubSpot) and visual content creation platforms.
- Proven experience working directly with technical subject matter experts to translate complex systems or processes into straightforward messaging, training modules or user guides.
Skills & Competencies
- People Leadership & Team Management: Proven expertise in direct management, team development, talent recruitment, performance management, and building high-performing, collaborative teams.
- Strategic Governance & Executive Stakeholder Management: Deep expertise in strategic planning, budget management, roadmap development, and presenting to executive leadership to align learning initiatives with business metrics.
- Cross-Functional Collaboration & SME Diplomacy: Proven ability to partner closely with diverse stakeholders—including IT, Marketing, Operations, and Finance—to interview subject matter experts, gather technical information, negotiate project timelines, and align local training initiatives with broader enterprise strategies.
- Owner Mentality & Agility: A proactive, self-starting approach to identifying organizational training and communication gaps, managing complex production workflows, and swiftly pivoting timelines based on real-time organizational priorities and business needs.
- Technical & Instructional Learning Proficiency: Advanced expertise in the Google Workspace ecosystem (Sites, Slides, Docs, Gmail) and email marketing platforms. Proficiency with video editing tools, e-learning authoring tools (e.g., Articulate Storyline, Rise 360, or Adobe Captivate) and visual design tools (Canva) to create brand-aligned visual assets and intuitive digital layouts.
- Versatile Writing & Instructional Translation: Exceptional ability to pivot between highly technical technical writing (SOPs, step-by-step user guides, storyboards) and creative messaging (internal marketing, newsletters), distilling complex data into simple, actionable, and engaging training for diverse audiences.
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
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